Frequently Asked Questions (FAQ)

How do I place an order?

Placing an order is quick and easy. Simply select your desired item, add it to your cart, and proceed to checkout. Once your order has been successfully placed, you will receive a confirmation email containing your order details.

Do you offer free shipping?

Yes. Freyja Archive offers free shipping on all orders, with no minimum purchase required.

What are your delivery times?

We do our best to ensure your order arrives as quickly as possible.

Processing Time: 2–3 business days (Monday–Friday)

Estimated Delivery Time: 10–15 business days (Monday–Friday)

Orders placed after 5:00 PM will be processed on the next business day.

Can I return my order?

Yes. You may return one or more items within 30 days of receiving your order.

To be eligible for a return, products must:

• Be unused and unworn

• Be in their original condition

• Include all original packaging and tags

To initiate a return, please contact us at support@freyjaarchive.com.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

What should I do if I receive an incorrect or defective item?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@freyjaarchive.com.

We will review the issue and provide an appropriate solution, which may include a replacement or a full refund.

Can I cancel my order?

Orders may be cancelled within 5 minutes of being placed by contacting us at support@freyjaarchive.com.

Once an order has been processed or shipped, cancellation is no longer possible. However, you may return the item in accordance with our Return Policy.